Frequently Asked Questions

Please select the applicable category.

Camp edition

QIs it possible to pay locally?: AAs part of our corona infection prevention measures, we only accept credit card payments in advance to reduce contact opportunities.
QIs it possible to have a bonfire in the campground?: AAlthough it is possible, open flames are strictly prohibited. Please be sure to use a bonfire or a stove. Low-type barbecue stoves and pail-type bonfire cans are also prohibited from being placed directly. Please use a bonfire mat (paid rental available). As soon as an open fire is found, we will charge a lawn repair fee of 10,000 yen.
QIs it possible to set up next to each other with friends and family?: AThis campsite is a free site system. Customers who have already checked in are asked to select their own site on a first-come, first-served basis.
QIs it possible to bring a pet (dog)?: APlease use the lead in this facility (excluding dog runs).
In addition, please refrain from bringing in cottage rental tents or buildings except guide dogs.
QCan I book early check-in and late check-out?: AEarly check-in: 11: 00-1,000 yen / site
* Reservations cannot be made. Please offer on the day.

Late check-out: ~ 13: 00 1,000 yen / site
* Subsequent applications cannot be made after the regular check-out time (11:00). Please be sure to inform us at check-in. In addition, there are days when it is not possible to do so, such as consecutive holidays, so please check at check-in.
* Additional charges are required for late check-out when using rental items.
QIs it possible to check out late after 13:00?: ACheck-out after 13:00 will be subject to day camp and an additional charge of JPY 500 per person will be charged.
QIs late check-in possible?: ALate check-in is not available. In the unlikely event that check-in is made after 17:00, an additional 3,000 yen will be charged.
Check-in after 19:00 will not be available as it is outside the reception hours.
QCan rental items be rented even on the day of the event?: AIt is possible to rent it on the day, but it may not be possible to rent it depending on the stock status of rental items, so it is recommended to make a rental reservation.
QWhen will the cancellation fee be charged?: ACamping, glamping, barbecue, and family summer experience will be subject to the following cancellation fees.
4 days to 3 days ago 20%
2 days ago to 50% the day before
100% on the day and without permission
QIs there a cancellation fee even if the weather is bad such as rain or if I am in poor physical condition?: AA specified cancellation fee will be charged from 4 days in advance.
QIs it okay to drive two cars into one section of the auto site?: AThere is only one car, one tent, and one tarp per block, so please park the other one in the parking lot in front of the administration building.
QCan I set up two tents in one block?: AIn principle, there will be one tent and one tarp per block. Please note the parcel size of each site.
QIs fireworks possible?: AIt is possible only in the designated area, but fireworks and loud noises are prohibited. Please prepare the bucket etc. by yourself.
QCan I buy ingredients at the campsite?: AAdvance reservations are required, but you can purchase BBQ ingredients.
QCan I buy firewood and charcoal?: A 薪は針葉樹になりますが、1束4kgを680円、炭は1箱700円で販売しております。
QIs there a toilet or washbasin in Grass Stella?: AThere are no toilets or washbasins in Grass Stella.
QIs there a tent site with a power supply?: AThere is no tent site with power supply.

activity

QWhat are your clothes and belongings in the family pack?: AWe recommend using synthetic clothing (rash guard, etc.) that dries quickly. Shoes are marine shoes that are hard to remove and can get wet. Please bring a hat and a water bottle as a measure against heat stroke.
QDo I need to book activities such as ziplines?: AIt is not mandatory, but we recommend that you make a reservation in advance. Reservations can be made up to 30 minutes before use.

Cancellation / Schedule / Change of number of people

QWhen will the cancellation fee be charged?: ACamping, glamping, barbecue, and family summer experience will be subject to the following cancellation fees.
4 days to 3 days ago 20%
2 days ago to 50% the day before
100% on the day and without permission
No cancellation fee will be charged for the activity until the reserved time. However, if you do not contact us, a 100% cancellation fee will be charged. If you are late for your reservation due to traffic jams, please use My Page.
For change / cancellation procedures, please visit our website or My Page.
We do not accept changes or cancellations by email or phone.
Click here for my page
QHow can I change the schedule and number of people?: AYou can change your reservation details from our homepage and My Page.
Since the payment is completed when the first reservation is confirmed, when the reservation details are changed, the payment will be processed again with the total amount after the change, and the payment amount at the time of the first reservation will be refunded after the change processing. It will be processed.
QWhen is the credit card payment refunded due to change / cancellation?: APayment is completed when the reservation is confirmed, and it may be offset according to the closing date of each credit company of the customer's contract on the subsequent change / cancellation processing date, or it may be carried over to the next month. increase. Please contact your credit card company.
QIs there a cancellation fee in case of a typhoon or heavy rain?: AIf an alarm is issued here and we judge it to be dangerous, we will close the museum and inform you in advance with a cancellation fee exemption.
* Please note that the cancellation fee exemption will not be applied if canceled before our announcement.
QWill there be a cancellation fee if the weather is bad such as rain or if I am in poor physical condition after booking the camp?: AA specified cancellation fee will be charged from 4 days in advance.

Facility edition

QIs there a hot spring facility nearby?: A2-3 minutes by carMeiho OnsenThere is. There is also a coin shower available 24 hours a day on the turf site.
QIs there a place in the facility where an outlet or hair dryer can be used?: AThere are no outlets that can be rented or places where hair dryers can be used in the facility. There is a smartphone charging station (200 yen for 30 minutes).
QDo you have a coin laundry?: AThere is no coin laundry. The nearest coin laundry is about 30 minutes by car in the direction of Gujo Hachiman.
QIs there a convenience store nearby?: AThere is a convenience store about 30 minutes by car in the direction of Gujo Hachiman. In addition, there is a roadside station in Meiho, and there are local vegetable shops and butcher shops.